Reference

What You Need to Know Before Using perang138

These legal terms govern how your account, your payments via DANA, OVO, or GoPay, and your access to our lobby work — wherever local law in Indonesia permits. Read them so you know your rights and what we expect in return.

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perang138 What You Need to Know Before Using perang138
CONTACT PATHS

How to Reach Us on Legal Matters

If you have a question about these terms, a dispute over a transaction, or a request to access or delete your account data, our support team is the right starting point. For players in Bekasi and across Indonesia, we handle legal and account queries through the channels below. Keep your account ID ready when you reach out — it helps us locate your record and respond faster.

Live Chat Open the chat widget from your account dashboard. It is the quickest path for questions about account status, wallet verification, or a disputed transaction.
Email Support For formal requests — data access, account deletion, or written evidence of a policy — email is the right channel. Include your registered email address, your account ID, and a clear description of your request.
Help Centre Our help centre covers the most common legal and account questions: wallet matching rules, account suspension grounds, data retention periods, and how to lodge a formal complaint.
ACCOUNT SECURITY

How We Handle Data, Cookies, and Account Access

Your account data and wallet details are protected with SSL encryption across every connection to perang138. We collect only what is necessary to run your account and process your payments — nothing more. Below is a plain summary of six areas where your rights matter most, and what we actually do in each one.

Data We Collect

We collect your registered email, your wallet identifiers for DANA, OVO, or GoPay, and your transaction history. Device information is logged for security checks — for example, to flag a login from an unfamiliar handset. We do not sell your data to third parties.

Cookie Use

Cookies keep your session active so you do not have to log in again each time you return on the same device. We also use cookies to remember your preferred lobby view. You can clear cookies via your browser settings, but doing so will end your active session and reset saved preferences.

Account Security

Every login triggers an OTP sent to your registered contact. If you receive an OTP you did not request, change your password immediately and contact support. Never share your OTP with anyone — our team will never ask for it. Two-step confirmation is active on all withdrawal requests as a standard control.

Data Retention

We retain account and transaction records for as long as required to handle disputes and meet applicable compliance obligations. Once retention obligations are met, inactive account data is scheduled for deletion. You may request a summary of what data we hold about you at any time via the email support channel.

Requesting Changes

To correct, export, or delete personal data tied to your account, send a written request to our email support channel with your account ID. We will confirm receipt and process the request in line with applicable data rules for your region. Requests to delete data may result in account closure if the data is needed to operate it.

Who Is Responsible

The operator behind perang138 is responsible for the data practices described here. If you have a concern that our support team has not resolved to your satisfaction, you may contact the relevant data authority in your eligible jurisdiction. We take formal complaints seriously and will cooperate with any such process.

Legal Questions We Get Asked Most

These are the specific legal and account-rights questions that come through our support channel most often. Each answer below reflects our actual policy — not a generic template. If your question is not covered here, reach us via live chat or email with your account ID in hand.

Access depends on local law and the eligible regions we serve at the time you visit. We do not make a universal availability claim. Check whether online gaming platforms are permitted in your specific region before opening an account. If access is restricted where you are, creating an account would be outside our terms.

You must meet the minimum legal age for online gaming in your jurisdiction. We do not specify a number here because that threshold varies by region and by local law. By creating an account, you confirm you meet that requirement. We reserve the right to request age verification at any point, and failure to confirm eligibility will result in account suspension.

No. The wallet you use to deposit — whether DANA, OVO, or GoPay — must be registered in your own name and linked to your verified account. Using a third-party wallet is a breach of our payment terms. If we detect a mismatch between the wallet holder and the account holder, the account will be suspended pending investigation.

This is a fraud-prevention control, not a restriction. Withdrawals are routed to the wallet that funded the most recent deposit — your DANA, OVO, or GoPay account. It confirms that the person receiving the funds is the same person who deposited them. If your wallet has changed, contact support before requesting a withdrawal so we can update the record.

Send a written request to our email support channel. Include your registered email address and your account ID in the message. We will confirm receipt and provide a summary of the data we hold. Processing time depends on the volume of requests at the time, but we aim to handle data access requests within a reasonable period.

Yes, you can request deletion. Be aware that some data must be retained to fulfil compliance obligations and to handle any open disputes. If deletion of that data makes it impossible to operate your account, we may need to close the account as part of the process. Confirm this with our support team before submitting the request.

We will notify you via your registered contact when an account is suspended. The most common reasons are a wallet mismatch, a suspected terms breach, or a failed verification step. You can raise a dispute through our live chat or email channel. We review suspension cases and respond with a clear outcome — we do not leave accounts in limbo without explanation.

We do not sell your personal data. We share data only where it is necessary to process your DANA, OVO, or GoPay transactions through the relevant payment processor, or where we are required to cooperate with a lawful request from an authority in your eligible jurisdiction. We will not share your data for marketing purposes outside our own platform.

Cookies keep your session active between visits on the same device, so you do not need to re-enter your login each time. They also remember your last lobby view. If you clear cookies, your session ends and those preferences reset. You can manage cookie settings in your browser at any time — just know that clearing them will log you out of the current session.

Start by contacting our support team via live chat or email with a clear description of your complaint and your account ID. We treat formal complaints as priority queries and aim to resolve straightforward cases promptly. If our response does not satisfy you, you may escalate to the relevant data or consumer authority in your eligible jurisdiction.

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