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How We Handle Your Privacy at perang138

We keep your personal information secure every time you interact with our platform — whether you are logging in from Bekasi or topping up through DANA.

Data encryption activeDANA, OVO, GoPay info protectedAccount-level controlTransparent retention practices
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perang138 How We Handle Your Privacy at perang138
PRIVACY HELP CHANNELS

How to Reach Us About Your Data

If you have any question about how your data is handled, or you want to request a change, deletion, or export of your personal information, you can reach our team through multiple paths. We respond to privacy-related inquiries as a priority because your confidence in our data handling is something we take seriously.

Live Chat Open the chat widget from any page on our site. Tell the agent your request relates to privacy or personal data.
Email Support Send your privacy request to our support email. Include the email address linked to your account so we can verify ownership before disclosing or modifying any information. Expect a confirmation reply acknowledging receipt of your request.
Account Settings Panel Log in and head to the account settings section on your device. From there you can update your phone number, email, or wallet details yourself.
HOW WE PROTECT YOU

Data Handling, Cookies and Account Security

We want you to understand exactly how your information moves through our system — from the moment you tap the login button on your phone to the point a withdrawal lands in your OVO or GoPay wallet. Every layer is designed to keep your data minimal, encrypted, and under your control.

Data Collection Scope

We collect only what we need: your name, contact details, payment wallet ID, device type and browser session data. We do not record gameplay patterns for profiling or advertising.

Cookie Usage

Cookies on perang138 maintain your login session and remember your language preference. We do not use advertising cookies or third-party tracking pixels. You can clear all cookies via your mobile browser settings at any time without affecting your account standing.

Encryption in Transit

All data moving between your device and our servers is encrypted with SSL. This covers login credentials, DANA or OVO payment confirmations, chat messages, and any documents you upload for verification. The connection is forced to HTTPS on every page.

Retention Period

We keep your data while your account is active. If you close your account, we retain records for a limited period to meet any legal requirements that apply in your eligible region.

Access and Correction Rights

You can ask us for a copy of all personal data we hold about you. If something is incorrect — a misspelled name, an outdated phone number — tell us via live chat and we will update it after verifying…

Third-Party Sharing

We share data only with payment processors (DANA, OVO, GoPay) to complete your transactions, and with any regulatory body where local law in your eligible region requires disclosure.

Common Questions About Your Privacy

Below are the questions we receive most often about data protection, account privacy and how your information is managed on perang138. If your question is not covered here, reach out through live chat or email for a direct answer.

We collect your name, email address, phone number and the wallet identifier you use for deposits (DANA, OVO or GoPay). We also log your device type and IP address to protect against unauthorised access. No additional personal information is required.

No. We never sell, rent or provide your personal information to advertisers or marketing platforms. Data is shared only with payment processors to complete your transactions, and with authorities if local law in your eligible region compels disclosure.

Open live chat or send an email to our support team stating you want a data export. We will verify your identity through your registered email or a one-time code sent to your phone. Once confirmed, we send a summary of your stored data within a reasonable timeframe.

Yes. Contact support to request account closure and data deletion. After we verify ownership, your account will be deactivated. We retain minimal records for a limited period where local law requires, then permanently erase everything from our systems.

Your DANA, OVO or GoPay wallet ID is stored only long enough to process and confirm the transaction. We do not retain full wallet credentials. The payment processor handles the actual transfer; we store only a transaction reference number on our side.

We use session cookies to keep you logged in and to remember basic preferences like language. We do not use advertising or tracking cookies from third parties. You can clear or block cookies in your mobile browser settings without losing your account.

Every page on our site uses SSL encryption, which means data travelling between your phone or computer and our servers is scrambled and unreadable to anyone intercepting it. This applies to login details, payment confirmations, chat messages and uploaded documents.

Yes. When we update this policy, we send a notification to the email address registered on your account before the new version takes effect. The updated document is also posted here with a revised date so you can review changes at your own pace.

Reach our support team immediately via live chat or email. Describe the concern and provide your account email so we can investigate. If local law in your eligible region provides a data-protection authority, you also have the right to lodge a complaint with them.

We log login timestamps, IP addresses and device identifiers to detect unusual activity on your account. This data is kept while your account is active and for a limited retention period afterward. It is used solely for security monitoring, not profiling or marketing.

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